The Crystal Cave Reviews

The return policy of Thecrystalcave.us is designed to ensure customer satisfaction. If a product does not meet the customer's expectations, they can contact the customer service team for assistance. The shipping policy ensures that items are delivered in a timely and secure manner. For any engraved or customized items, returns may be subject to review, as these are made to order. Customers are encouraged to review their engraving details carefully before placing an order to avoid any issues. In the event of a return, it's important to reach out to the customer service for specific instructions on the process. For shipping, Thecrystalcave.us uses reliable services to handle their deliveries, ensuring that each item arrives safely and as expected.

The Crystal Cave orders are shipped prepaid with charges added to invoice. Ensuring safe delivery by parcel carrier (UPS) will require additional packaging & $5.00 per shipping carton will be added to the invoice. If customer prefers carrier other than UPS, customer must schedule the alternative with $5.00 extra handling fee.

The Crystal Cave customer service is available by direct phone call to 1-847-251-1160, as well as via submission through their web contact form.

The Crystal Cave accepts 2-week return with 15% restocking fee.

The Crystal Cave is located at 1946 Lehigh Avenue, Unit E, Glenview, IL 60026, USA.